Workplace and employment disputes cause a significant amount of stress and take up a considerable amount of time, for all parties involved. If unresolved they lead to low morale at best and resignations leading to employment claims at worst.
Mediation can be a very effective form of dispute resolution; so effective in fact, that it is cited that up to 80% of disputes can be resolved through mediation. In my personal experience, nipping issues in the bud through dealing with them as quickly as possible typically results in the best outcomes. Mediation can assist in this process.
Mediation can be used in the workplace to manage and resolve disputes and conflict between individuals or within teams. This form of mediation is called "workplace mediation".
Mediation works by using a neutral third person to assist in the process of finding a solution to manage or resolve a grievance or employment claim, which all parties are happy with. The mediator is the catalyst for change.
Mediation is a safe, confidential and voluntary process. It typically results in either a morally or legally binding and mutually satisfactory settlement agreement, which is owned by the individuals in dispute.
The process can be used at any stage during a dispute and provides a flexible approach to resolution.
Mediation can be very effectively used in a variety of situations including, but not limited to the following: