Workplace and employment disputes cause a significant amount of stress and take up a considerable amount of time, for all parties involved. If unresolved they lead to low morale at best and resignations leading to employment claims at worst.

Mediation can be a very effective form of dispute resolution; so effective in fact, that it is cited that up to 80% of disputes can be resolved through mediation. In my personal experience, nipping issues in the bud through dealing with them as quickly as possible typically results in the best outcomes. Mediation can assist in this process.

Mediation can be used in the workplace to manage and resolve disputes and conflict between individuals or within teams. This form of mediation is called "workplace mediation". 

Mediation works by using a neutral third person to assist in the process of finding a solution to manage or resolve a grievance or employment claim, which all parties are happy with. The mediator is the catalyst for change.

Mediation is a safe, confidential and voluntary process. It typically results in either a morally or legally binding and mutually satisfactory settlement agreement, which is owned by the individuals in dispute.

The process can be used at any stage during a dispute and provides a flexible approach to resolution.

Mediation can be very effectively used in a variety of situations including, but not limited to the following:

  • Personality clashes
  • Misunderstanding due to poor communication or cultural differences
  • Relationship breakdown
  • Differences of opinion or values
  • Managerial style
  • Gossip
  • Lack of role or team clarity
  • Breaches of contract
  • Alleged bullying and harassment
  • Perceived discrimination


Mediation is a prudent way of managing disputes to the more formal and traditional methods as it:


•Encouraging individuals to be open with each other and less entrenched in their views, which provides more opportunities for compromise and resolution

•Rebuilds relationships

•Is typically less stressful for those involved

•Avoids the costs involved in defending employment tribunal claims


I am an accredited and insured workplace mediatior.


Please contact me to discuss how mediation works in more detail and whether mediation would be appropriate for your specific circumstances. I can also provide conflict resolution training for people managers and HR professionals.


Please note that as an accredited mediator of the Civil Mediation Council I am required to publish my complaints procedure. If you are not happy with the mediation service that I have provided, all complaints are to be made, in the first instance, in writing to me. The complaint will be dealt with within 10 working days. In the unlikely event that I am unable to resolve the issue you may raise your grievance in writing to the Civil Mediation Council.


A full copy of my terms and conditions will provided prior to the engagement of any of my services, for your review.

0843 289 3056

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